Delivery, Shipping & Returns

Delivery within GTA: Except for Special Orders, KENDALL & Co ships small parcels via Canada Post within the Greater Toronto Area (GTA) for most in-store products purchased online. Customer may also elect for expedite courier service for an upcharge. We are closed Mondays & Sundays so orders are only processed between Tuesdays & Saturday. You must enter both your email address & phone number in the fields provided at online check-out as our courier needs alternate methods to contact you in case of delivery issues. Failure to do so may result in additional delivery fee.

Delivery Outside of GTA: We also offer shipping outside of the GTA with Canada Post. Our Associate will contact you should the approximate delivery charge calculated during online check-out differs significantly from the actual charge required. The reason for the difference is the estimated rate at check-out does not account for the protective wrapping, bundling and boxing of goods which may result in heavier, larger parcel or multiple parcels. Our varying types of products cannot be uniformly packaged to ship out at a "one cost fits all".

Delivering Larger Items: Furniture, Rugs 5x8 or larger & other large items are subject to a different delivery charge and process to account for weight, size and special handling by either a Courier or with our own Delivery Crew. Please email shop@kendallandco.ca to inquire about our fees and contactless delivery policy.