Rug FAQ

Why Choose New Zealand Wool?

  • Only New Zealand wool’s superior quality enables extensive design, colour and pattern flexibility, while wool’s natural ability to shrug off dirt and spring back into shape after crushing ensures long lasting good looks to complement and enhance any room setting.
  • New Zealand wool is non-allergenic and its natural properties provide inherent fire resistance, air purification and moisture control, creating an exceptionally safe and healthy indoor environment. Wool’s unique and complex fiber structure releases soil up to 25% more readily than synthetic carpet. Not only that, its scaly outer structure holds soil high on the pile, right where the vacuum can lift it out, quickly and easy.
  • New Zealand wool’s natural insulating properties result from wool’s unique biological structure, reducing heat loss, condensation and noise levels to create a welcoming, relaxing and comfortable ambiance.
  • Ethical Supply Chain: from Animal Welfare, Land Management, Free Range Farming, Environmental Standards to Origin Traceability.
  • To find out more about New Zealand Wool, visit online New Zealand Wool Board.

Why Buy Rugs from KENDALL & Co?

  • The handmade carpet industry exploits nearly 250,000 children. Our rugs however are certified child-labor-free rugs and a portion of the proceeds from the sale of each rug is donated to providing education and opportunities to rescued and at-risk children. Our rugs exemplifies being beautiful inside and out.

Wool Rug Care

  • Blot up liquids with white paper towels or absorbent cloth; scoop up solids with the end of a knife or spoon.
  • Apply spot removal agent to clean towel or cloth, not directly to the spot. Use small quantities at a time. Always work inwards from the edge to prevent spreading. Do not rub, as this may cause the spot to spread or distort the pile. Do not over-wet the rug pile.
  • Afterwards, blot as dry as possible with clean towel.

Hooked Rug Care

  • Remove any debris you may find on your rug. Periodically sweep or vacuum the rug. If using a vacuum, adjust it to the “floor” setting for greatest effectiveness. DO NOT vacuum with a beater bar, which can catch the loops in the area rug’s pile causing severe yarn runs. As with most materials, prolonged exposure to sunlight will soften color intensity over time.
  • Because your rug is handmade, yarn loop-ends may occasionally not be of uniform height. Loose ends can sometimes occur. DO NOT tug on these higher loops or loose ends; instead, cut them with scissors to the same height as the rest of the pile to minimize the potential of yarn runs that could seriously damage your rug.

Indoor/Outdoor Rug Care

  • The synthetic yarns in your handmade rug are stain-resistant. In the event of spills on the rug, blot the affected area with a soft absorbent cloth. To remove dirt spots, use a solution of mild soap and water. Rinse your rug with a garden hose when finished. DO NOT leave your rug in its original location after cleaning it; hang the wet rug up to dry over a railing or chair to allow air to get beneath it. Make sure that both the rug and the surface where you keep it are fully dry before putting the rug back down.
  • The synthetic yarns used in crafting your handmade rug are resistant to mold, mildew and rot. However, the surface upon which you set your rug, as well as items you may choose to place atop your rug, may still attract and harbor fungus of their own. Continual contact with mold and mildew from other surfaces can actually shorten the useful life of your rug, in addition to causing mold/mildew stains that may be difficult to clean out. Rugs that are exposed to moisture from weather, spills, cleaning, or extended periods of humidity, must be allowed to dry out completely. For smaller rugs, hang them to dry over a railing or chair. For larger rugs, fold one half of the rug at a time backwards to allow each side to dry completely.

Rug Size Guide

  • A good rule of thumb is to allow 12″ to 18″ of floor as a border around the rug however in small rooms, you can leave less floor showing. In a very large or open room, you may want to consider using two different but related rugs to anchor each seating area.
  • Select a size that allows each piece of furniture to be completely on or off the rug. The exception to this rule is a sofa, it is common for the back legs of a sofa to hang off the rug.
  • Make sure to account for any heating vents or doorways.
  • A 6ftx9ft or an 8ftx11ft rug brings together most furniture groupings nicely.
  • When selecting a room size rug for the dining room, you need to measure the length and width of your table. Don’t forget to include the table leaf if you use it frequently.
  • A good rule of thumb is to allow at least 24″ to 30″ of rug beyond the table on each side.
  • 6’x9′ is a typical size for dining rooms in urban homes while 8’x11′ or larger is common for larger residences or conference rooms.
  • A round rug can be a nice choice beneath a round or square table.
  • Rug should be large enough for you to take a step or two when getting out of bed.
  • If you have one bed centered in the room, you may place a rug at the foot of the bed and one on each side. If you have two beds in the room, you may add one more rug in between them.

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